When interacting with our Websites, you also have the ability to link or connect with non-C2C websites, services, social networks, applications, or other features. Enabling these features may lead to third parties processing information about you. C2C does not have any control over their collection or use of information about you. We encourage you to review the privacy policies of these third parties before using these features.
C2C can process information about you collected both offline and online.
Specific pieces of information about you that C2C collects include:
Please note that C2C does not control the content that you may post to C2C social networks; in some cases, such content may be publicly available on the internet. You should carefully consider whether you wish to submit personal information to these forums or social networks and whether you wish to make your profile available to other users, and you should tailor any content you may submit accordingly.
We may use personal information for the following business or commercial purposes:
We use your personal information to help us develop, improve, and present our programs. We also use your personal information to communicate with you about our community and our events.
If you get in touch with us (such as by submitting contact forms on our Websites, attending C2C events or other occasions, sending an email or by visiting social media platforms), we process information about you to communicate with you and to respond to your requests or other inquiries. We can also process personal information to interact with you on third party social networks.
When you choose to register with us (such as to make use of our communities), we need to process the personal information provided by you so that we can create and manage a personal account for you. Upon creating your account, we will send you your personal login information. This personal information enables us to administer your account, for example by changing your password for you.
If you place an order for our products and services, or if you provide services to C2C, our employees, customers, or partners as a supplier or business partner, C2C processes information about you to engage in and administer the relevant transactions (such as by sending invoices and making payments), administer your order, and help you get started and adopt our products and services.
We may process personal information in order to analyze, develop, improve and optimize the use, function, and performance of our Websites and products and services, including for quality assurance and training purposes, as well as for marketing and sales campaigns. In case the Websites permit you to participate in interactive discussions, create a profile, post comments, opportunities or other content, or communicate directly with another user or otherwise engage in networking activities, C2C may process personal information when moderating these activities.
We may collect Website use data for security and operations management to help keep our Websites, networks and systems secure, or to investigate and prevent potential fraud, including ad fraud and cyber-attacks and to detect bots.
In some cases, we have to process personal information to comply with applicable laws and regulations. For example, to respond to a request from a regulator or to defend a legal claim. We may also process personal information in the performance and operation of our business, such as to conduct internal audits and investigations or for finance and accounting and archiving and insurance purposes.
C2C may use information about you to notify you about new product releases and service developments, events, alerts, updates, prices, terms, special offers and associated campaigns and promotions (including via newsletters). C2C may also use personal information to advertise C2C’s products and services or related products and services, and also to have our distributors, resellers, or partners notify you about our products or services or their related products or services (such as via joint sales or product promotions). We do our best to tailor your website visit, marketing experience, and our communications to your expressed interests.
By registering for an event, you authorize C2C and its service providers, partners, exhibitors, and sponsors to process information about you gathered in relation to the event and to share information about your registration and attendance with your company. We will provide a method for opting out of such sharing at the time you register for the event. C2C may also permit designated event partners or conference sponsors to send you a limited number of communications related to your event attendance. Please note that our partners and event sponsors may directly request information about you at their event booths or presentations, and their use of your information that you provide to them will be subject to their privacy policies.
We may also use your personal information to post on our Websites testimonials you submit to us, but will first obtain your consent to use your full name in connection with your testimonial.
For some Services, we may collect the publicly-available names of CEOs of companies to better understand the status of these companies and help inform our services which relate to providing customers information about other companies.
For residents of the European Economic Area, Switzerland, and the United Kingdom, our basis under the General Data Protection Regulation (“GDPR”) for collection and processing of your personal information (which, for you, is defined in GDPR as “personal data”) is the following:
In order to comply with applicable laws and regulations, such as to comply with a subpoena or other legal process, or to process an opt-out request.
FOR WHAT PERIOD DO WE RETAIN PERSONAL INFORMATION
C2C maintains personal information for the following retention periods:
Personal information needed to retain your opt-out preferences is retained for our archives as long as it is needed (or longer as necessary to comply with applicable law).
WHEN AND HOW CAN WE SHARE YOUR PERSONAL INFORMATION?
Sharing within C2C
As a global organization, information about you may be shared globally throughout C2C’s worldwide organization.
C2C employees are authorized to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
Sharing with third parties
We may share personal information with the following third parties for a business purpose:
We may share personal information with the following third parties for a commercial purpose:
C2C is a global corporation and personal information is processed globally. If personal information is transferred to a C2C recipient in a country that does not provide an adequate level of protection for personal information, C2C will take measures designed to adequately protect information about you.
C2C has implemented appropriate technical, physical, and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.
The technologies we use for automatic data collection may include cookies, local storage cookies, web beacons, pixel tracking, GIF and/or IP address. Each of these is discussed below.
Cookies (or browser cookies)
A cookie is a small file placed on the hard drive of your computer or mobile device. It may contain certain data, including, but not limited to: the name of the server that has placed it there, an identifier in the form of a unique number, and an expiration date (some cookies only). Cookies are managed by the web browser on your computer or mobile device (Internet Explorer, Firefox, Safari or Google Chrome).
Different types of cookies which have different purposes are used on our Website.
These cookies are essential to allow you to browse our Website and use its functions. Without them, services such as shopping baskets and electronic invoicing would not be able to work.
These cookies collect information on the use of our Website, such as which pages are consulted most often. This information enables us to optimize our Website and simplify browsing. Performance cookies also enable our affiliates and partners to find out whether you have accessed one of our Website pages from their website and whether your visit has led to the use or purchase of a Product or Service from our Website, including the references for the Product or Service purchased. These cookies do not collect any information which could be used to identify you. All the information collected is aggregated, and therefore anonymous.
These cookies enable our Website to remember the choices you have made when browsing. For example, we can store your geographical location in a cookie so that the Website corresponding to your area is shown. We can also remember your preferences, such as the text size, font and other customizable aspects of the Website. Functionality cookies may also be able to keep track of the products or videos consulted to avoid repetition. The information collected by these cookies cannot be used to identify you and cannot monitor your browsing activity on websites which do not belong to us.
It is possible that you will come across third-party cookies on some pages of websites that are not under our control.
Local Storage Cookies
Certain features of our Website may use local stored objects (to collect and store information about your preferences and navigation to, from and on our Website. Local storage cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Pixel Tracking. In addition to using cookies, the Website may employ “pixel tracking”, a common process which may be used in connection with advertisements on other websites. Pixel tracking involves the use of pixel tags that are not visible to the user and consist of a few lines of computer code. Pixel tracking measures the effectiveness of advertisements and compiles aggregate and specific usage statistics. A “pixel tag” is an invisible tag placed on certain pages of websites that is used to track an individual user’s activity. We may access these pixel tags to identify activity and interests that may allow us to better match our products, services, and offers with your interests and needs. For example, if you visit our Website from an advertisement on another website, the pixel tag will allow the advertiser to track that its advertisement brought you to the Website. If you visit our Website, and we link you to another website, we may also be able to determine that you were sent to and/or transacted with a third-party website. This data is collected for use in our marketing, research, and other activities.
GIF. We may use tiny images known as clear GIFs to track behavior of users, including statistics on who opens our emails.
IP Address. Our servers (or those of our service providers) automatically record certain log file information reported from your browser when you access the Website. These server logs may include information such as which pages of the Website you visited, your internet protocol (“IP”) address, browser type, and other information on how you interact with the Website. These log files are generally deleted periodically.
We provide multiple choices in respect of the information we process about you:
You may withdraw consent you have previously provided for the processing of information about you, including for email marketing by C2C
You can ask us to erase or delete all or some of the information about you.
You can edit some of the information about you by. You can also ask us to change, update or fix information about you in certain cases, particularly if it is inaccurate.
You can ask us to stop using all or some of the information about you (for example, if we have no legal right to keep using it) or to limit our use of it (for example, if the information about you is inaccurate).
You can also ask us for a copy of information about you and can ask for a copy of information about you provided in machine readable form if you reside in the European Economic Area, or other jurisdiction that provides you this right as a matter of law.
Sensitive personal information
We currently do not need, and we ask that you do not send us any sensitive personal information, for example, government-issued IDs, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership. If we ever need such information, we will request it and disclose the purposes for which we need such information.
As a company focused on serving the needs of businesses C2C Websites are not directed to minors and C2C does not promote or market its services to minors. If you believe that we have mistakenly or unintentionally collected personal information of a minor through our Websites without appropriate consent, please notify us through our inquiry form so that we may immediately delete the information from our servers and make any other necessary corrections. Additionally, please use this same form to request removal of content or information that was posted to our Websites when the registered user was under the age of 16. Please note that such requests may not ensure complete or comprehensive removal of the content or information, as, for example, some of the content may have been reposted by another user.
Written inquiries to our Global Data Protection Officer may be addressed to:
Attn: Global Data Protection Officer
20 N Wacker Drive, Suite 1810
Chicago, IL 60606 U.S.A.
If you have an unresolved privacy or data use concern that you believe we have not addressed satisfactorily, please contact TRUSTe, our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. You also have the right to file a complaint with a competent data protection authority if you are a resident or citizen of a European Economic Area member state.
20 N Wacker Drive
Chicago IL 60606
Effective as of: January 26, 2022